Finnkino

1. General

These terms and conditions apply to Finnkino Oy's (hereinafter "Finnkino") myFinnkino+ paid subscriptions and their deliveries. MyFinnkino+ is part of MyFinnkino, so to the extent not specified in these terms and conditions, the terms and conditions of the MyFinnkino customer program and the terms and conditions of Finnkino's online service apply.

Finnkino offers paid subscription services to members of MyFinnkino as MyFinnkino+ services. You can choose a Finnkino+ or Finnkino+ Premium subscription, according to their contents at the time of the order. The subscription becomes effective upon acceptance of these terms and conditions. The subscription is considered to be delivered when the subscription is activated. You can find information about your subscription in the MyFinnkino+ section of your MyFinnkino membership account when you have a valid subscription.

Finnkino encourages customers to read the terms and conditions carefully. Should there be any conflict between these terms and other terms, these terms shall prevail. In the event of any conflict, inconsistency, or discrepancy between the English version and any translation, the Finnish version shall prevail.

Service provider
Finnkino Oy
Company ID: 0647239-1
Mannerheimintie 113, 00280 Helsinki
Phone: 0600 007 007
Email: Asiakaspalvelu@finnkino.fi

2. Subscription types

Finnkino+ or Finnkino+ Premium subscription entitles bookings of up to 31 shows per calendar month (Regardless of the billing cycle of your monthly subscription). Finnkino+ subscription provides access to shows in regular auditoriums at all times. Finnkino+ Premium subscription provides access to shows in all auditoriums, also premium auditoriums including IMAX, iSense, Luxe and Maxim and premium seats (for example daybed).

	Finnkino+	Finnkino+ Premium
Shows per calendar month	31	31
Auditoriums and seats	Regular auditoriums, also 3D	Premium auditoriums, also IMAX, iSense, LUXE, Maxim. All premium seats, inc. daybeds.
Same day bookings	2*	Limitless*
Future active bookings	2	4

* The starting time between two different shows cannot be less than 60 minutes.

Exclusions: The subscription cannot be used for special screenings, such as Event Cinema shows, sports event screenings, festivals, or other similar special category screenings.

2.1. Paid monthly

The Finnkino+ service can be subscribed to via a continuous contract with monthly credit or debit card billing. The first three (3) months of the subscription are a fixed-term binding period, during which the the subscription cannot be terminated or the subscription type changed.

Following the initial 3-month fixed term, your subscription will automatically renew as a month-to-month agreement. You may cancel at any time with 5 days' notice, with the termination taking effect at the end of your current billing cycle

We charge your monthly fee as the new billing period starts. Your benefits are only active once the payment is successful. If a charge fails, your subscription will be paused immediately. Please note that Finnkino does not compensate for any lost time while the subscription is paused due to non-payment.

If your payment is not received within seven (7) days of the due date, Finnkino reserves the right to terminate your agreement.

2.2. Annual payment

An annual subscription is a fixed-term agreement for twelve (12) months, paid in full at the time of purchase. Due to the nature of the fixed-term commitment, the subscription cannot be cancelled or changed to another subscription type during the term.

The subscription expires automatically at the end of the 12-month period and does not renew. To continue the service, a new subscription must be purchased. You may purchase a renewal period at any time after the first three (3) months of your current term, the new period will be queued to start automatically the day after your current term expires. If your previous subscription has already expired, the new term begins immediately upon payment.

2.3. Additional fees

Finnkino+: This tier grants access to all regular/standard auditoriums (incl. 3D). Access to premium concepts (such as IMAX, LUXE, iSense and Maxim) or premium seating is available by paying a supplementary fee per ticket. Current surcharge rates are available on here.

Finnkino+ Premium: This tier provides all-inclusive access. You may book tickets for any auditorium type or seat category across all Finnkino locations without any additional surcharges.

3. Ordering and using the service

Finnkino+ subscriptions are available exclusively through Finnkino’s online store. Ordering and using the Service requires an internet connection and a compatible web browser. Using the Service and presenting your ticket in digital form at the auditorium entrance likewise requires an internet connection and a functioning web browser or mobile application, including any necessary updates. The Service may only be used in Finland, in Finnkino cinemas.

To subscribe, you must be at least 18 years of age (age verification may be required) and hold an active MyFinnkino membership, subject to its specific terms. Subscriptions are strictly personal and non-transferable.

An active Finnkino+ subscription is required for the use of the service and for Finnkino+ tickets to remain valid. Tickets may only be presented and used for admission to a screening while the subscription is active.

3.1. Profile picture

To use the Service, the customer must have an active Finnkino+ subscription and a profile photo uploaded to their Finnkino+ profile. The photo is used for identity verification and to prevent misuse. The photo must be a recent and clear picture of the customer. It must be cropped so that the customer’s face is clearly visible. The photo must not be too dark, overexposed, blurry, or otherwise unclear, and it may not include other people or pets. We will check the photo uploaded to your profile when you arrive at the screening. We reserve the right to refuse entry to the screening if the photo does not meet our requirements.

The photo can be changed 90 days after the previous update in the Finnkino+ profile. If the photo needs to be changed before the 90 day period has passed, please contact customer service.

More information about the processing of personal data can be found in our Privacy Policy.

3.2. Buying tickets to a show

Tickets can be purchased via the online store or mobile application while logged in to your account. To use your subscription, simply select "Finnkino+" on the ticket selection page in your shopping cart. The ticket will be added to your cart automatically.

Finnkino+: If you choose a premium seat or auditorium, an additional fee will apply. Please select a payment method to cover this surcharge.

Finnkino+ Premium: No additional fees are charged for premium seats or auditoriums.

You may add regular-priced tickets to the same order and pay for them using points, credit/debit cards, vouchers, or gift cards. Please note that the subscription cannot be used for tickets to overlapping screenings. To cancel a purchase, contact customer service without delay.

Ticket reservations are also available and must be redeemed at the box office before the screening, subject to our standard online terms of use.

3.3. Book with a friend

Two Finnkino+ users can purchase tickets to the same screening together. You can share your Finnkino+ friend code with another Finnkino+ user, who will use the code when buying the tickets. The tickets will be automatically assigned to both users’ individual Finnkino+ profiles. Please note, however, that the tickets will only appear in the profile of the user who completed the purchase.

3.4. Accumulation of Points (MyFinnkino)

Paying for a MyFinnkino+ subscription does not earn points. However, points are earned from tickets and other products for every euro spent in the order, including any additional fee for a premium auditorium or premium seat. For more details on earning and spending points, read more in the Terms and conditions of the MyFinnkino loyalty programme.

3.5. Combining with Other Products and Offers

We may occasionally offer campaigns, discount codes, and other promotions. Such offers are valid only for the period specified in connection with the offer, and under the terms directly associated with it. Different discounts cannot be combined unless explicitly stated in the Service.

3.6. No show rule

You shall purchase a ticket for any screening you intend to attend. If you purchase screening tickets with your MyFinnkino+ subscription but fail to attend the screening three (3) times within thirty (30) days, you will lose the right to make advance reservations for a period of seven (7) days. During this time, you may purchase a ticket for a same day screening by visiting the cinema box office. Repeated no shows may result in termination of the agreement and a ban from using the subscription service.

4. Payment methods

Current subscription fees are displayed on the service’s subscription page. The applicable price is determined at the time of purchase. All prices shown include value-added tax (VAT).

Annual Subscriptions

Annual subscriptions are paid in full at the time of purchase. We accept the following payment methods:

Online banks: Aktia, Danske Bank, Nordea, Osuuspankki, POP pankki, Oma Säästöpankki, S-pankki, Säästöpankki, and Ålandsbanken.
Payment cards: Visa, Mastercard, Visa Electron, and American Express.
Mobile & Digital: MobilePay
Other: Finnkino+ gift cards, Finnair Avios, and approved cultural benefit payment methods (ePassi, Edenred, Wolt Benefits).

Monthly Subscriptions

For subscriptions billed monthly, a valid credit card is required to enable automatic recurring payments. We accept:

Visa, Mastercard, and American Express.

Payments are processed securely by our partner Paytrail Oyj (2122839-7) in cooperation with Nets and Finnish banks. For some transactions, Paytrail acts as the payment service provider and forwards the payment to the respective financial institution.

5. Changing the type of subscription

You can switch between the Finnkino+ and Finnkino+ Premium monthly plans after the initial three (3) months fixed-term binding period.

When you request a change, your current tier will remain active until the end of the ongoing billing period. Your new tier will take effect at the start of the next billing period. Please note that switching your subscription tier will initiate a new agreement. This means a new three (3) month commitment period begins from the date the new tier becomes active, during which the subscription cannot be modified or terminated.

You can manage and edit your subscription tier through your Finnkino Profile in the "Manage subscription" section.

Annual subscriptions are fixed-term and cannot be modified (upgraded or downgraded) during the one-year contract period. You can, however, select a different tier for your next year when you renew your subscription in your profile. A simple way to extend your subscription is to renew it in Your Profile by selecting Renew subscription.

6. 14-day cancellation right

You have the right to withdraw from this agreement within fourteen (14) days of placing your order without providing any reason.

Our refund policy

If the subscription has not been used during the 14-day period, a full refund of the subscription fee will be issued. If you choose to use the service (e.g. watching a movie) before exercising your right of withdrawal, you agree that the service has commenced. In this case, Finnkino is entitled to deduct reasonable compensation from your refund. This compensation is based on the "market value" of the benefits used. The value is calculated using Finnkino’s standard price for a regular movie ticket at the time of use. Campaign prices, temporary discounts, or special offers are not used for this calculation.

How to cancel

To withdraw from the agreement, you can use the cancellation and termination form found in your Finnkino Profile under "My Details" or send a clear notification to asiakaspalvelu@finnkino.fi within the 14-day window.

If your Finnkino+ subscription is cancelled before the start of a screening for which you have obtained a Finnkino+ ticket, Finnkino reserves the right to cancel any unused screening tickets.

7. Termination of agreement

If you have a monthly subscription, you may terminate it at any time after the initial three (3) month commitment period. To avoid being charged for the following month, your notice of termination must be submitted at least five (5) days before the start of your next billing period.

Example: If you started your subscription on May 1st, 2026, the commitment period ends on July 31st, 2026. If you submit a termination notice on August 15th, your subscription will remain active and valid until the end of that billing period (August 31st).

You can terminate your subscription in your MyFinnkino profile under “Manage subscription”. You can also cancel using the cancellation and termination form,or by sending your termination request to our customer service via email to asiakaspalvelu@finnkino.fi. Terminating your Finnkino+ subscription does not delete your free MyFinnkino membership, you will still have access to your basic loyalty account.

Prepaid annual subscriptions are fixed-term agreements and cannot be terminated during the one-year period. Please note that moving, illness, or other changes in personal circumstances do not constitute grounds for early termination of a fixed-term agreement or the commitment period.

If your Finnkino+ subscription ends before the start of a screening for which you have obtained a Finnkino+ ticket, Finnkino reserves the right to cancel any unused screening tickets.

8. Finnkino+ Gift Card

Finnkino+ gift cards are available for purchase through our online store at www.finnkino.fi/lahjakortti. A gift card entitles the recipient to a prepaid, fixed-term twelve (12) month subscription for either Finnkino+ or Finnkino+ Premium subscription.

To redeem a gift card, the user must:

Be at least 18 years of age.
Have an active myFinnkino account.
Accept the these Terms and Conditions of the service upon activation.

Once redeemed, the subscription provides immediate access to all applicable subcription benefits for one full year. As this is a prepaid fixed-term product, the subscription will expire automatically at the end of the 12-month period and does not require a separate notice of termination.

9. Transfer of agreement

Your subscription is personal and may not be transferred or assigned to any third party without prior written consent from Finnkino.

Finnkino reserves the right to transfer this agreement, including all associated rights and obligations, to another company within the Odeon Cinemas Group. Furthermore, Finnkino may transfer the agreement to a third party in the event of a business acquisition, corporate restructuring, or outsourcing of services. In such cases, customers will be notified of the transfer via our website or in writing (e.g., via email).

10. Customer obligations

You must ensure that all information provided during registration is accurate and up to date. To use the Service, you must be at least 18 years old. As part of our verification process, you are required to upload a clear, current photograph of yourself. You may only hold one (1) active account; creating or using multiple accounts is strictly prohibited.

You are responsible for maintaining the confidentiality of your login credentials. If you suspect your account has been compromised, lost, or stolen, you must contact Finnkino Customer Service immediately. You are responsible for all activities conducted through your account until you have notified us of its potential compromise.

The Service must be used in compliance with applicable laws, good practices, and these terms. Finnkino reserves the right to freeze your account, restrict access, or permanently ban you from the Service if it is used:

Unlawfully or fraudulently.
In a way that harms the Service, Finnkino, or other users.
In violation of cinema etiquette or these terms.

You are liable for any costs, damages, or losses incurred by Finnkino or third parties resulting from your misuse of the Service, unlawful activity, or breach of these terms. This includes an obligation to compensate Finnkino for legal costs or damages arising from such actions.

11. Finnkino's obligations

Finnkino strives to keep the Service available at all times. However, we may temporarily suspend access for maintenance, security updates, or technical improvements. While we aim for high reliability, Finnkino does not guarantee that the service will be entirely uninterrupted or error-free. We will notify you of any significant interruptions in advance whenever possible. We reserve the right to update or modify the service, including its features, content, pricing, and technical requirements.

If a technical error prevents you from using the service as agreed, you have the right to request a correction. If we are unable to fix the error within a reasonable timeframe or without significant inconvenience to you, you may be entitled to a price reduction. In cases where an error is substantial and cannot be compensated by a price reduction, you have the right to terminate the subscription.

We may update our prices or terms. We will notify you via email well in advance before any changes take effect. If we increase the price, you have the right to cancel your subscription before the new price is charged.

12. Data processing

We process your personal data in accordance with Finnkino’s Privacy Policy. We are committed to protecting your privacy and ensuring that all processing of personal data is transparent and secure.
Your data is used to manage your subscription, process payments, and provide you with personalized benefits and services. For detailed information on how we handle your data, and your rights as a data subject, please read more at www.finnkino.fi/tietosuoja

13. Movie etiquette

To ensure an enjoyable experience for everyone, we ask all guests to follow Finnkino’s cinema etiquette. This includes keeping mobile phones on silent, maintaining a quiet environment during the screening, and disposing of trash in the bins provided. Please note that bringing your own snacks or drinks into the cinema is not permitted. For more detailed information, please visit our Movie etiquette.

14. Feedback and complaints

We value your experience and encourage you to contact us if you have feedback or encounter any issues. You can reach us by filling out our Feedback form or by emailing asiakaspalvelu@finnkino.fi

If a dispute cannot be resolved through direct negotiation, you have the right to refer the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta). Before contacting the board, you should consult Consumer Advisory Services (Kuluttajaneuvonta) at www.kkv.fi/kuluttajaneuvonta.

15. Governing law and disputes

These terms and the Finnkino+ service are governed by Finnish law excluding its conflict of law provisions.

The parties will primarily seek to resolve any disputes through negotiation. If no settlement is reached, disputes will be resolved in the Helsinki District Court. The customer may also bring the matter before the district court of their place of residence or the Consumer Disputes Board.

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Finnkino+ Terms and Conditions